Case studies: Americas
Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.
26 October 2020
Migrant satisfaction surveys on Health Days in Peru
Type:
Case StudyOrganization:
IFRC, Peruvian Red CrossA case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…
28 September 2020
Feedback mechanism, the guidelines: Hurricane Dorian operation
Type:
Case StudyOrganization:
Bahamas Red CrossAs part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…
24 September 2020
Case study: Operating a feedback hotline in the Bahamas
Type:
Case StudyOrganization:
Bahamas Red Cross, IFRCThis case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…
24 September 2020
Covid-19/migration WhatsApp Business line
Type:
Case StudyOrganization:
IFRCA case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.
Page 3 of 3