Case studies: Americas
Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.
28 September 2020
Feedback mechanism, the guidelines: Hurricane Dorian operation
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Bahamas Red CrossAs part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…
24 September 2020
Case study: Operating a feedback hotline in the Bahamas
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Bahamas Red Cross, IFRCThis case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…
24 September 2020
Covid-19/migration WhatsApp Business line
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IFRCA case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.
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