Case studies: Americas
Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.
9 November 2020
Continuing disaster risk reduction during COVID-19, Suriname
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Canadian Red Cross, IFRC, Suriname Red CrossA case study on the Community Resilience Building (CRB) programme in Suriname. The programme is designed to empower communities to monitor risks and hazards and develop community resilience plans. The…
26 October 2020
Migrant satisfaction surveys on Health Days in Peru
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IFRC, Peruvian Red CrossA case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…
28 September 2020
Feedback mechanism, the guidelines: Hurricane Dorian operation
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Bahamas Red CrossAs part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…
24 September 2020
Case study: Operating a feedback hotline in the Bahamas
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Bahamas Red Cross, IFRCThis case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…
24 September 2020
Covid-19/migration WhatsApp Business line
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IFRCA case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.
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