Case studies: Americas

Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set up by the Peruvian Red Cross with support from IFRC in response to the lack of available health services for migrants in Peru.

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

28 September 2020

Feedback mechanism, the guidelines: Hurricane Dorian operation

Type:

Case Study

Organization:

Bahamas Red Cross

As part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to ensure a consistent community feedback mechanism across locations and sectors.

  • Complaints
  • Disaster
  • Feedback
  • Hurricanes

24 September 2020

Case study: Operating a feedback hotline in the Bahamas

Type:

Case Study

Organization:

Bahamas Red Cross, IFRC

This case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA) efforts in The Bahamas.

  • Case study
  • Disaster
  • Emergencies
  • Feedback

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies