CEA and Migration

The resources and tools on this page are designed to support the integration of Community Engagement and Accountability (CEA) into migration responses. They aim to ensure that the voices, needs, and feedback of migrants and affected communities are heard and acted upon at every stage—planning, implementation, monitoring, evaluation, and learning. By embedding CEA throughout, responses become more inclusive, accountable, and effective in addressing the unique challenges faced by people on the move.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

New

28 January 2026

Practical guide to co-production for anticipatory action with IDPs/refugees

Type:

Guide

Organization:

British Red Cross, Climate Centre, World Food Programme

A comprehensive guide to anticipatory action for displaced people and refugees centred on the Middle East and North African region. The guide includes information, tools, short case studies and practical…

  • Anticipatory action
  • CEA and Migration
  • Climate change
  • Co-production
New

22 January 2026

A Practical Guide to Meaningful Participation

Type:

Guide

Organization:

IFRC

This practical guide explains what “meaningful participation” looks like in Red Cross Red Crescent work and how to apply it in a realistic and structured way across programmes. It includes…

  • Inclusion
  • Meaningful participation
  • Migrants
  • Migration and displacement

21 October 2025

Introduction to the Movement’s Approach to Migration

Type:

Training Material

Organization:

British Red Cross, IFRC

A training developed by the British Red Cross and IFRC with an Advisory Group of 10 National Societies, IFRC and ICRC, plus over 50 reviewers and contributors worldwide, which introduces…

  • Arabic
  • French
  • Meaningful participation
  • Migrants

9 June 2025

Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad

Type:

Case Study

Organization:

Red Cross of Chad

This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with…

  • Community feedback
  • Feedback
  • Feedback mechanism
  • French

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

Type:

Video

Organization:

Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…

  • Accountability
  • Advocacy
  • Asylum
  • Asylum seekers

31 March 2025

Suggestion Boxes: Case Study and Guidance from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

A case study of the Hellenic Red Cross use of Suggestion Boxes alongside other engagement channels in Accommodation Centres for Unnacommpanied Young People in Greece. Includes tips and guidance for…

  • Accountability
  • Adaptive management
  • Asylum
  • Asylum seekers