WhatsApp Business information and feedback mechanism in a migratory context

Resource details

Resource details

Resource type: Guide

Organisation: IFRC

Region: Americas

Category: COVID-19

Tags: Americas, Community feedback, Coronavirus, COVID-19, Feedback, Guide, Migrants, Migration, Refugees, whatsapp, Feedback mechanism

Publication year: 2021

Language: English

Description

Description

The use of WhatsApp as a social network and media has grown exponentially. The business version of this application allows two-way communication with target populations. This has made it an easy and versatile channel for establishing a feedback mechanism that allows us to connect with the communities we serve. This guide explains step-by-step how to implement this feedback mechanism.