Chatbots in humanitarian contexts
Resource details
Resource type: Report
Organisation: IFRC, Global Disaster Preparedness Centre, The Engine Room
Region: Global
Category: 2-way communication
Tags: AI (Artificial Intelligence), Chatbots
Publication year: 2023
Language: English
Description
Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.
