Case studies: Global

Browse case studies from across the globe and filter by themes.

Global Map of CEA Case Studies 

Explore our new map of CEA case studies from around the world. Click on locations to see how Red Cross Red Crescent National Societies are fostering community participation, open and honest communication, and responsive feedback mechanisms in their programmes.

If you’d like to add a case study to the map, please email lselby@redcross.org.uk

1 July 2020

Collective approaches to communication and community engagement in the Central Sulawesi response

Type:

Case Study

Organization:

Humanitarian Policy Group

This case study is part of a wider project commissioned by UNICEF on behalf of the CCEI to identify solutions to address current bottlenecks and challenges in the Sulawesi earthquake…

  • Asia Pacific
  • Case study
  • CCE
  • Disaster

4 June 2020

AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales

Type:

Case Study

Organization:

British Red Cross

A case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Migrants

4 June 2020

AVAIL project: How to ensure a meaningful participation of experts-by-experience in policy conversations

Type:

Case Study

Organization:

British Red Cross

This case study draws on previous engagements of the VOICES Network, and discusses the value of the participation of experts-by-experience in policy conversations that are taking place throughout senior-level meetings,…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Displacement

4 June 2020

AVAIL project: Feedback from the AVAIL buddying activities

Type:

Case Study

Organization:

Latvian Red Cross

A case study on the Irish Red Cross’ and Latvian Red Cross’ ‘buddying activities’. Part of the AVAIL project, buddies are volunteers from the local community who are able to…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Buddying

8 April 2020

CEA in emergency operations

Type:

Case Study

Organization:

Philippine Red Cross

This case study sums up the experiences of Philippine Red Cross (PRC) in engaging the affected communities of the Batanes Earthquake. It features the key role of Community Engagement and…

  • Case study
  • Disaster
  • Earthquakes
  • Emergencies

8 April 2020

Community Engagement and Accountability in cash transfer programming

Type:

Case Study

Organization:

Philippine Red Cross

This case study outlines the learnings and experiences in engaging communities after Typhoon Mangkhut. It highlights how Community Engagement and Accountability (CEA) can be integrated in Cash Transfer Programming (CTP).

  • CEA and Cash
  • Community
  • Emergencies
  • Extreme weather

2 April 2020

Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki

Type:

Case Study

Organization:

IFRC

This case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to…

  • Assessments and surveys
  • CEA and Migration
  • Migrants
  • Refugees

2 April 2020

Case study: Setting up a complaints and response mechanism

Type:

Case Study

Organization:

Turkish Red Crescent

This case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also…

  • Community feedback
  • Complaints
  • Response

2 April 2020

Institutionalising CEA: A case study from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

This case study illustrates the actions that were taken to institutionalise Community Engagement and Accountability (CEA) – not as a standalone programme but as a cross-cutting approach integrated across Hellenic…

  • Case study
  • Institutionalisation
  • Migrants
  • Refugees

2 April 2020

Strategy language project

Type:

Case Study

Organization:

British Red Cross

A case study on the development the British Red Cross (BRC) new Corporate Strategy. This strategy aims to be people centred by bringing in the voices of different groups from…

  • Case study
  • Corporate Strategy
  • Institutionalisation

2 April 2020

Hotline in a box – Case studies

Type:

Case Study

Organization:

IFRC

A set of case studies documenting the challenges and opportunities that arise when choosing a channel for communicating with communities.

  • Case study

1 April 2020

Development of a complaints and response mechanism in Lebanon

Type:

Case Study

Organization:

British Red Cross

This case study aims to capture lessons from the development of the Lebanese Red Cross (LRC) complaints and response mechanism (CRM), highlighting what it is, why it was created and…

  • Case study
  • Community feedback
  • Complaints
  • CRM