Case studies: Global

Browse case studies from across the globe and filter by themes.

Global Map of CEA Case Studies 

Explore our new map of CEA case studies from around the world. Click on locations to see how Red Cross Red Crescent National Societies are fostering community participation, open and honest communication, and responsive feedback mechanisms in their programmes.

If you’d like to add a case study to the map, please email lselby@redcross.org.uk

8 April 2020

CEA in emergency operations

Type:

Case Study

Organization:

Philippine Red Cross

This case study sums up the experiences of Philippine Red Cross (PRC) in engaging the affected communities of the Batanes Earthquake. It features the key role of Community Engagement and…

  • Case study
  • Disaster
  • Earthquakes
  • Emergencies

8 April 2020

Community Engagement and Accountability in cash transfer programming

Type:

Case Study

Organization:

Philippine Red Cross

This case study outlines the learnings and experiences in engaging communities after Typhoon Mangkhut. It highlights how Community Engagement and Accountability (CEA) can be integrated in Cash Transfer Programming (CTP).

  • CEA and Cash
  • Community
  • Emergencies
  • Extreme weather

2 April 2020

Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki

Type:

Case Study

Organization:

IFRC

This case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to…

  • Assessments and surveys
  • CEA and Migration
  • Migrants
  • Refugees

2 April 2020

Case study: Setting up a complaints and response mechanism

Type:

Case Study

Organization:

Turkish Red Crescent

This case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also…

  • Community feedback
  • Complaints
  • Response

2 April 2020

Institutionalising CEA: A case study from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

This case study illustrates the actions that were taken to institutionalise Community Engagement and Accountability (CEA) – not as a standalone programme but as a cross-cutting approach integrated across Hellenic…

  • Case study
  • Institutionalisation
  • Migrants
  • Refugees

2 April 2020

Strategy language project

Type:

Case Study

Organization:

British Red Cross

A case study on the development the British Red Cross (BRC) new Corporate Strategy. This strategy aims to be people centred by bringing in the voices of different groups from…

  • Case study
  • Corporate Strategy
  • Institutionalisation

2 April 2020

Hotline in a box – Case studies

Type:

Case Study

Organization:

IFRC

A set of case studies documenting the challenges and opportunities that arise when choosing a channel for communicating with communities.

  • Case study

1 April 2020

Development of a complaints and response mechanism in Lebanon

Type:

Case Study

Organization:

British Red Cross

This case study aims to capture lessons from the development of the Lebanese Red Cross (LRC) complaints and response mechanism (CRM), highlighting what it is, why it was created and…

  • Case study
  • Community feedback
  • Complaints
  • CRM

1 April 2020

Sharing midterm review findings with communities

Type:

Case Study

Organization:

IFRC

This case study documents how the Zambia Red Cross Society adopted a Community Engagement and Accountability (CEA) approach during their three-year Pneumonia Reduction Project.

  • Africa
  • Epidemics
  • Pneumonia

1 April 2020

CEA helps to tackle corruption in Malawi

Type:

Case Study

Organization:

IFRC

This case study produced by IFRC and Malawian Red Cross details how Malawi Red Cross Society used community engagement to tackle corruption by community leaders as part of the Cyclone…

  • Accountability
  • Africa
  • Case study
  • Corruption

1 April 2020

Case study: Setting up community committee for feedback and complaints (BRC)

Type:

Case Study

Organization:

IFRC

This case study produced by the IFRC and Burundi Red Cross details the setting up of a community committee for feedback and complaints in Muyinga, Burundi.

  • Africa
  • Committee
  • Community feedback
  • Complaints

30 March 2020

Building resilience through community participation

Type:

Case Study

Organization:

Turkish Red Crescent

This case study explores how advisory committees at Turkish Red Crescent Society community centres are being used to ensure that services remain relevant to people’s needs and that communities can…

  • Advisory committees
  • Community
  • Feedback