Institutionalisation

It is essential to integrate community engagement and accountability components into all aspects of your work. This should be treated as a priority at both organisational and operational levels.The range of case studies and guides on this hub will help you to institutionalise community engagement and accountability where you are.

Key resources

30 May 2023

IFRC Global CEA Strategy

IFRC’s Global Community Engagement and Accountability Strategy 2023-2025 sets out the goal, strategic priorities, and key actions needed…

3 May 2022

CEA commitments and minimum actions infographic

An infographic showing the commitments and minimum actions developed by the ICRC and the IFRC, in consultation with…

1 April 2020

CEA policy template

This template can be used when applying a community engagement approach to the development of a policy.

New

2 July 2025

Community Engagement and Accountability Catalogue

Type:

Catalogue

Organization:

IFRC

Would you like to apply CEA in your project, in an emergency, or in institutionalisation processes? In this catalogue, you will find a guide to help you determine which tools…

  • Emergencies
  • Institutionalisation
  • Training
New

2 July 2025

CEA Institutionalisation Video Series: Chad

Type:

Video

Organization:

British Red Cross, Red Cross of Chad

In this video, the Red Cross of Chad shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…

  • Institutionalisation
  • Video
New

2 July 2025

CEA Institutionalisation Video Series: Nepal

Type:

Video

Organization:

British Red Cross, Nepal Red Cross

In this video, the Nepal Red Cross Society shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…

  • Institutionalisation
  • Video
New

2 July 2025

CEA Institutionalisation Video Series: Nigeria

Type:

Video

Organization:

British Red Cross, Nigerian Red Cross

In this video, the Nigerian Red Cross Society shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…

  • Institutionalisation
  • Video
New

30 June 2025

CEA Institutionalisation Video Series: Kenya

Type:

Video

Organization:

British Red Cross, Kenya Red Cross

In this video, the Kenya Red Cross shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and Nigeria,…

  • Institutionalisation
  • Video
New

30 June 2025

British Red Cross’ Review of CEA Institutionalisation

Type:

Learning review

Organization:

British Red Cross

This review documents the Community Engagement and Accountability (CEA) journey of seven National Societies currently supported by the British Red Cross in institutionalising CEA. It explores key successes, challenges, and…

  • Community feedback
  • Institutionalisation
  • Policy
  • Strategy
New

9 June 2025

Afghan Red Crescent Societies’ CEA Policy

Type:

Policy

Organization:

Afghan Red Crescent Society

The Afghan Red Crescent Society (ARCS) is undertaking substantial efforts to institutionalise CEA across its operations and programmes, and to advance the implementation of the CEA Minimum Commitments. As part…

  • Institutionalisation
  • Policy

19 May 2025

Strategy Refresh Insights: Community Listening Activities Summary Report

Type:

Report

Organization:

British Red Cross

A summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.

  • Co-production
  • Community feedback
  • Feedback
  • Institutionalisation

1 April 2025

Ukraine Red Cross: Enquiry and Feedback Analysis 2022-2024

Type:

Report

Organization:

Ukrainian Red Cross Society

Provides detailed analysis of data collected through the Information Center and Feedback Sector since 2022, disaggregated by type, location, sector, age and gender. The report also proposes 12 key recommendations…

  • Accountability
  • Adaptive management
  • Advocacy
  • Data analysis

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

Type:

Video

Organization:

Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…

  • Accountability
  • Advocacy
  • Asylum
  • Asylum seekers

31 March 2025

Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024

Type:

Report

Organization:

Hungarian Red Cross

Summary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…

  • Accountability
  • CEA and Cash
  • CEA and Migration
  • Community feedback

27 March 2025

Bangladesh Red Crescent Society’s Annual CEA Report, 2024

Type:

Report

Organization:

Bangladesh Red Crescent Society, IFRC

This report highlights the Bangladesh Red Crescent Society’s (BDRCS) efforts to institutionalize CEA across its programmes in 2024.

  • Institutionalisation