Institutionalisation
It is essential to integrate community engagement and accountability components into all aspects of your work. This should be treated as a priority at both organisational and operational levels.The range of case studies and guides on this hub will help you to institutionalise community engagement and accountability where you are.
Key resources
2 July 2025
Community Engagement and Accountability Catalogue
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IFRCWould you like to apply CEA in your project, in an emergency, or in institutionalisation processes? In this catalogue, you will find a guide to help you determine which tools…
2 July 2025
CEA Institutionalisation Video Series: Chad
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British Red Cross, Red Cross of ChadIn this video, the Red Cross of Chad shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…
2 July 2025
CEA Institutionalisation Video Series: Nepal
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British Red Cross, Nepal Red CrossIn this video, the Nepal Red Cross Society shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…
2 July 2025
CEA Institutionalisation Video Series: Nigeria
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British Red Cross, Nigerian Red CrossIn this video, the Nigerian Red Cross Society shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and…
30 June 2025
CEA Institutionalisation Video Series: Kenya
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British Red Cross, Kenya Red CrossIn this video, the Kenya Red Cross shares reflections, achievements, challenges, and key lessons from their CEA institutionalisation journey. Part of a four-country series featuring Chad, Kenya, Nepal, and Nigeria,…
30 June 2025
British Red Cross’ Review of CEA Institutionalisation
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British Red CrossThis review documents the Community Engagement and Accountability (CEA) journey of seven National Societies currently supported by the British Red Cross in institutionalising CEA. It explores key successes, challenges, and…
9 June 2025
Afghan Red Crescent Societies’ CEA Policy
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Afghan Red Crescent SocietyThe Afghan Red Crescent Society (ARCS) is undertaking substantial efforts to institutionalise CEA across its operations and programmes, and to advance the implementation of the CEA Minimum Commitments. As part…
19 May 2025
Strategy Refresh Insights: Community Listening Activities Summary Report
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British Red CrossA summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.
1 April 2025
Ukraine Red Cross: Enquiry and Feedback Analysis 2022-2024
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Ukrainian Red Cross SocietyProvides detailed analysis of data collected through the Information Center and Feedback Sector since 2022, disaggregated by type, location, sector, age and gender. The report also proposes 12 key recommendations…
31 March 2025
Video: CEA Best Practice in Hellenic Red Cross
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Hellenic Red CrossA short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…
31 March 2025
Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024
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Hungarian Red CrossSummary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…
27 March 2025
Bangladesh Red Crescent Society’s Annual CEA Report, 2024
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Bangladesh Red Crescent Society, IFRCThis report highlights the Bangladesh Red Crescent Society’s (BDRCS) efforts to institutionalize CEA across its programmes in 2024.
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