Strengthening and expanding feedback mechanisms in the Solomon Islands
Resource details
Resource type: Case Study
Organisation: IFRC, Soloman Islands Red Cross Society
Region: Asia-Pacific
Category: Complaints and feedback
Tags: Community feedback, Hotline, Radio, Social media
Publication year: 2024
Language: English
Description
This case story showcases how the Solomon Islands Red Cross Society (SIRCS), with support from IFRC strengthened and expanded its community feedback mechanisms during the implementation of the USAID BHA Building Trust project in 2023-24. By utilizing a multi-channel approach—including mobile hotlines, social media, radio, and door-to-door surveys—SIRCS effectively engaged with diverse communities across the Solomon Islands. This initiative not only gathered valuable insights but also fostered trust, informed decision-making, and enhanced the impact of Red Cross activities, demonstrating the power of responsive and inclusive communication in meeting community needs.
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