CEA in Emergencies

Case studies: MENA

Browse case studies from the Middle East and North Africa (MENA) region, including case studies on community feedback.

2 August 2021

Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)

Type:

Case Study

Organization:

IFRC

Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and…

  • Arabic
  • Community feedback
  • Conflict
  • Participation

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1 April 2020

Development of a complaints and response mechanism in Lebanon

Type:

Case Study

Organization:

British Red Cross

This case study aims to capture lessons from the development of the Lebanese Red Cross (LRC) complaints and response mechanism (CRM), highlighting what it is, why it was created and…

  • Case study
  • Community feedback
  • Complaints
  • CRM

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