Institutionalisation

It is essential to integrate community engagement and accountability components into all aspects of your work. This should be treated as a priority at both organisational and operational levels.The range of case studies and guides on this hub will help you to institutionalise community engagement and accountability where you are.

Key resources

30 May 2023

IFRC Global CEA Strategy

IFRC’s Global Community Engagement and Accountability Strategy 2023-2025 sets out the goal, strategic priorities, and key actions needed…

3 May 2022

CEA commitments and minimum actions infographic

An infographic showing the commitments and minimum actions developed by the ICRC and the IFRC, in consultation with…

1 April 2020

CEA policy template

This template can be used when applying a community engagement approach to the development of a policy.

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

Type:

Video

Organization:

Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…

  • Accountability
  • Advocacy
  • Asylum
  • Asylum seekers

31 March 2025

Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024

Type:

Report

Organization:

Hungarian Red Cross

Summary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…

  • Accountability
  • CEA and Cash
  • CEA and Migration
  • Community feedback
New

27 March 2025

Bangladesh Red Crescent Society’s Annual CEA Report, 2024

Type:

Report

Organization:

Bangladesh Red Crescent Society, IFRC

This report highlights the Bangladesh Red Crescent Society’s (BDRCS) efforts to institutionalize CEA across its programmes in 2024.

  • Institutionalisation
New

19 March 2025

Essential Themes Guidelines – CEA, PGI & SAF (Uganda Red Cross Society)

Type:

Guide

Organization:

Uganda Red Cross

The Uganda Red Cross Society (URCS) developed these guidelines to offer a structured, practical, and dependable approach to engaging with communities and ensuring accountability through Community Engagement and Accountability (CEA),…

  • Institutionalisation
  • PGI
New

17 March 2025

CEA in Asia Pacific 2024 Achievements

Type:

Report

Organization:

IFRC

This brief report summarises key highlights from the IFRC CEA team in the Asia Pacific region during 2024. A major focus was generating community-based evidence through studies and feedback mechanisms.…

  • Asia Pacific

7 November 2024

CEA Asia Pacific Regional Workshop: What insights did you gain from the event?

Type:

Video

Organization:

British Red Cross, IFRC, Nepal Red Cross

In January 2024, 25 participants representing 16 countries travelled to Malaysia for the CEA Asia Pacific Regional Workshop hosted by IFRC. This peer-to-peer learning exchange aimed to strengthen CEA practices…

  • Lessons learnt
  • Peer-to-peer learning

30 October 2024

Africa CEA Learning Event: What insights did you gain from the event?

Type:

Video

Organization:

British Red Cross, Cameroon Red Cross, DR Congo Red Cross, Eswatini Baphalali Red Cross Society, IFRC, Kenya Red Cross, Red Cross of Benin, Zimbabwe Red Cross

In November 2023, representatives from 20 African National Societies, IFRC, and partner societies gathered in Nairobi for the Africa CEA Learning Event hosted by Kenya Red Cross. In this video,…

  • Africa
  • French
  • Peer-to-peer learning

30 October 2024

Africa CEA Learning Event: How do you plan to use what you’ve learned?

Type:

Video

Organization:

British Red Cross, Cameroon Red Cross, DR Congo Red Cross, Eswatini Baphalali Red Cross Society, IFRC, Kenya Red Cross, Red Cross of Benin, Zimbabwe Red Cross

In November 2023, representatives from 20 African National Societies, IFRC, and partner societies gathered in Nairobi for the Africa CEA Learning Event hosted by Kenya Red Cross. In this video,…

  • Africa
  • French
  • Peer-to-peer learning

30 October 2024

Africa CEA Learning Event: Which session did you enjoy the most?

Type:

Video

Organization:

British Red Cross, Cameroon Red Cross, DR Congo Red Cross, Eswatini Baphalali Red Cross Society, IFRC, Kenya Red Cross, Red Cross of Benin, Zimbabwe Red Cross

In November 2023, representatives from 20 African National Societies, IFRC, and partner societies gathered in Nairobi for the Africa CEA Learning Event hosted by Kenya Red Cross. In this video,…

  • Africa
  • French
  • Peer-to-peer learning

28 August 2024

Ukraine CEA Report August 2024

Type:

Report

Organization:

Ukrainian Red Cross Society

A Ukraine Red Cross CEA Dept report highlighting their activities and achievements over the first eight months of 2024.

  • Feedback
  • Institutionalisation
  • Training
  • Ukraine

18 July 2024

Africa CEA Peer-to-Peer Learning Event Report

Type:

Report

Organization:

British Red Cross, Kenya Red Cross

This report outlines the objectives, methodology, and learnings from an Africa CEA peer-to-peer learning event which was hosted by Kenya Red Cross Society. This 3-day peer-to-peer learning exchange aimed at…

  • Africa
  • Institutionalisation
  • Peer-to-peer learning

20 November 2023

Closing the Gap: A strategy to strengthen CEA in Africa 2020–2025 (Revised)

Type:

Report

Organization:

IFRC, CDA

This 2022 review of the CEA strategy, together with an externally conducted impact research on the effects of investments in CEA support to National Societies (NS), further Force Field Analysis,…

  • Africa
  • Institutionalisation
  • Strategy