2-way communication
Using trusted, accurate ways of communicating with the local community allows them to receive and share messages. These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.
29 June 2019
A guide for the media on communicating in public health emergencies
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BBC MediaA BBC Media Action guide created for the IFRC, on communicating in public health emergencies. More resources are available on the BBC website: https://www.bbc.co.uk/mediaaction/research-and-insight.
19 June 2019
Devising and customising key messages
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Training MaterialOrganization:
BBC MediaA presentation produced for a BBC Media Action training workshop, about how to customise key messages during a humanitarian crisis. It covers identification of key messages and methods of delivery…
18 June 2019
IVR scripts
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IFRCA collection of scripts used by the Red Cross as part of their IVR (Interactive Voice Response) telephone line service, to support CEA activity. Topics include disaster preparedness, health and…
18 June 2019
SMS emergency messaging
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IFRCExamples of SMS messages from the IFRC, forming part of their Community Engagement and Accountability activities.
18 June 2019
Disaster preparedness SMS campaigns (Haiti)
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IFRCA document outlining the Red Cross disaster preparedness SMS campaigns in Haiti, which formed part of the Community Engagement and Accountability response.
18 June 2019
Standard Operating Procedures for the issuing of SMS
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IFRCA Standard Operating Procedures template for issuing SMS to affected communities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) & the internet service provider SierraTel and…
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