CEA in Emergencies

2-way communication

Using trusted, accurate ways of communicating with the local community allows them to receive and share messages. These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.

2 September 2024

Video Presentation: Community Centre Feedback Mechanism in Türkiye.

Type:

Video

Organization:

Turkish Red Crescent

A short video explaining the feedback mechanism established at Turkish Red Crescent Community Centres.

  • Accountability
  • Adaptive management
  • CEA and Migration
  • Community feedback

Watch here

16 April 2024

How we made the ‘Not Alone’ migration videos in North Macedonia

Type:

Case Study

Organization:

IFRC, Red Cross of the Republic of North Macedonia

In late 2023, following an IFRC training, the Red Cross of the Republic of North Macedonia developed some short videos about its work with migrants. This case study sets out…

  • Case study
  • CEA and Migration
  • Humanitarian Service Points
  • Migration and displacement

Read more

7 March 2024

Empowering people with disabilities through responsive community feedback & complaint mechanism

Type:

Case Study

Organization:

Norwegian Red Cross, Pakistan Red Crescent

A case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.

  • Community feedback
  • Complaints
  • COVID-19
  • People with Disabilities

Read more

5 February 2024

CEA Practices in Program Cycle: Indonesia Red Cross

Type:

Case Study

Organization:

Indonesian Red Cross

This case study explores the use of Community Engagement and Accountability (CEA) in the Indonesia Red Cross (PMI) programme cycle, during both emergency and non-emergency contexts.

  • Community-led solutions
  • Vaccines

Read more

3 October 2023

ECHO Programmatic Alliance Case Studies: Information as Aid

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • ECHO PPP
  • Information as aid
  • Spanish

Watch here

26 June 2023

Chatbots in humanitarian contexts

Type:

Report

Organization:

IFRC, Global Disaster Preparedness Centre, The Engine Room

Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and…

  • AI (Artificial Intelligence)
  • Chatbots

Read more