CEA in Emergencies

Case studies

Case studies are a great way to share good practices, learnings, and solutions. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.

Global Map of CEA Case Studies 

Explore our new map of CEA case studies from around the world. Click on locations to see how Red Cross Red Crescent National Societies are fostering community participation, open and honest communication, and responsive feedback mechanisms in their programmes.

If you’d like to add a case study to the map, please email lselby@redcross.org.uk

Discover our latest case studies

27 August 2024

Internal Lassa Fever Awareness Campaign: a Realistic Community Engagement Approach

A story from the Nigerian Red Cross Society on the effectiveness of CEA in a public health campaign.

19 June 2024

CEA capitalisation workshop in Mali

As the workshop title suggests, the Malian Red Cross (MRC) aims to integrate learning from experiences into all…

19 June 2024

Bridging hope and resilience: How CEA is transforming drought-affected communities in Jigawa State

The Community Engagement and Accountability (CEA) team conducted research in drought-affected Jigawa State, involving focus groups and interviews…

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Video

This video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust…

Africa

Browse case studies from the Africa region, including case studies on CEA in COVID-19 and Ebola responses, and setting up community committees for feedback and complaints.

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Americas

Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.

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Asia-Pacific

Browse case studies from the Asia-Pacific region, including case studies on CEA and Cash, using social media for community engagement, and community-led solutions.

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Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

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MENA

Browse case studies from the Middle East and North Africa (MENA) region, including case studies on community feedback.

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A male Red Cross worker helps a muslim woman with some paperwork at a camp. Another muslim woman waits in line behind her.

Global

Browse case studies from across the globe and filter by themes.

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Write your own case study

1 April 2020

CEA case study template

An IFRC template document for a Community Engagement and Accountability (CEA) case study. This document provides you with the layout, headings and prompts needed to produce your own CEA study.

16 August 2022

Case Study Guidance

This guidance document is designed to help humanitarian practitioners create and share detailed case studies. It provides comprehensive instructions on selecting topics, structuring case studies, including key characters, and conducting…

7 March 2022

Breaking the silos in community-driven epidemic preparedness

Type:

Case Study

Organization:

Cameroon Red Cross, Croix-rouge du Congo, IFRC, Kenya Red Cross, Uganda Red Cross, US AID

A case study on IFRC’s Community Epidemic and Pandemic Preparedness Program (CP3) which applies a model of community engagement and participation, engaging both national and local leaders and influencers to…

  • Epidemic control
  • Health communications
  • Mobile cinema
  • Preparedness

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18 October 2021

CEA during the COVID-19 pandemic Bangladesh

Type:

Case Study

Organization:

IFRC

This case study uses the Population Movement Operation (PMO)1 in Cox’s Bazar as an example to understand how an already complex humanitarian crisis was further complicated by the pandemic and…

  • Community-led solutions
  • COVID-19
  • Localisation
  • Vaccines

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18 October 2021

CEA during the COVID-19 pandemic Indonesia

Type:

Case Study

Organization:

IFRC

A case study on the COVID-19 Community Cash Grant operation in Indonesia, as well as the earthquake relief operation in West Sulawesi. This study presents an interesting example to understand…

  • CEA and Cash
  • Community-led solutions
  • COVID-19
  • Earthquakes

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22 September 2021

Survey on the beliefs of the vulnerable population regarding the Covid-19 vaccine

Type:

Case Study

Organization:

Hellenic Red Cross

This report details a survey carried out by the Hellenic Red Cross to measure the beliefs of a vulnerable population regarding COVID-19 vaccination and explore any potential areas for improvement…

  • Community feedback
  • COVID-19
  • Greek
  • Migrants

Read more

31 August 2021

Building trust and ensuring success through student engagement

Type:

Case Study

Organization:

WHO

This case study looks at how Leuven University created a student-run testing and contact tracing centre, listening and responding to community feedback.

  • Community feedback
  • Contact tracing
  • Engagement
  • Students

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31 August 2021

Digital Contact tracing in Europe – Building trust with transparency

Type:

Case Study

Organization:

WHO

This case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was…

  • App
  • Contact tracing
  • Technology
  • Trust

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4 August 2021

Relationships the Key to Risk Communications (A Guyana Case Study)

Type:

Case Study

Organization:

Guyana Red Cross

During the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and…

  • Community feedback
  • CEA and Migration
  • Perceptions
  • Vulnerable groups

Read more

2 August 2021

Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)

Type:

Case Study

Organization:

IFRC

Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and…

  • Arabic
  • Community feedback
  • Conflict
  • Participation

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29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Type:

Case Study

Organization:

Red Crescent of Kazakhstan

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people…

  • AI (Artificial Intelligence)
  • Chatbot
  • Information
  • Technology

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29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

Type:

Case Study

Organization:

Trinidad and Tobago Red Cross Society

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its…

  • Community feedback
  • Livelihoods
  • Migrants
  • CEA and Migration

Read more

1 July 2021

Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland

Type:

Case Study

Organization:

SSHAP

This study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of…

  • Stigma prevention

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1 July 2021

Cameroon Red Cross: All against COVID-19, a case study

Type:

Case Study

Organization:

Cameroon Red Cross

A case study on how the Cameroon Red Cross’ collected community feedback to find out more about perceptions and needs related to the COVID-19. The case study can also be…

  • Community feedback
  • Perceptions

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