Case studies

Case studies are a great way to share good practices, learnings, and solutions from the field. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.

Discover our latest case studies

New

25 September 2023

Eswatini Drought FbF: Validating Early Actions with Community Members

This case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by…

New

18 September 2023

Community Engagement and Accountability Impact Research: Guatemala Case Study

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

New

30 August 2023

Self assessment and action planning toward CEA minimum commitments, Netherlands RC

A case study documenting a comprehensive self-assessment carried out by The Netherlands Red Cross across its Domestic Department…

22 August 2023

Community Engagement and Accountability Impact Research: Indonesia Case Study

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

Write your own case study

1 April 2020

CEA case study template

An IFRC template document for a Community Engagement and Accountability (CEA) case study. This document provides you with the layout, headings and prompts needed to produce your own CEA study.

31 May 2022

4Ws, feedback, innovation and coordination in COVID-19

Type:

Case Study

Organization:

Collective Service RCCE, IFRC, Kenya Red Cross

This case study explores how, in Kenya, an interagency “4Ws” Risk Communication and Community Engagement (RCCE) dashboard has been set up to map RCCE COVID-19 activities, showing who is doing…

  • COVID-19
  • Dashboard
  • Kenya
  • RCCE Strategy

31 May 2022

National-level risk communication and community engagement coordination

Type:

Case Study

Organization:

IFRC

A case study on how Eswatini has adopted a ‘strategic pillar’ approach to coordinate the many actors involved in their COVID-19 response. This approach is based on engaging partners around…

  • COVID-19
  • Eswatini
  • RCCE Strategy

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

Type:

Case Study

Organization:

Croix-rouge du Congo, IFRC, Social + behaviour change, UNICEF

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on…

  • Community feedback
  • COVID-19
  • DRC
  • Ebola

1 April 2022

Social media in COVID-19 response – Bulgaria, Georgia, and IFRC

Type:

Case Study

Organization:

IFRC

These case studies look at some of the different approaches National Societies have taken to maintain interaction with communities during COVID-19, the impact social media has had, and how these…

  • COVID-19
  • Russian
  • Social media
  • Ukrainian

1 April 2022

Refugees, asylum seekers, and COVID-19 – Greece, United Kingdom and Netherlands

Type:

Case Study

Organization:

IFRC

These case studies look at the approaches National Societies across Europe have adopted to engage marginalised communities in the pandemic response.

  • Co-production
  • COVID-19
  • Migrants
  • CEA and Migration

1 April 2022

Feedback in COVID-19 real-time tracking of community views – case studies from Belarus, Romania, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies looks at some of the different approaches National Societies have taken to feedback mechanisms, the choices they have made based on their different contexts, the benefits and…

  • COVID-19
  • Feedback mechanism
  • KoBo
  • Russian

1 April 2022

Using surveys to hear community views in the COVID-19 response – Experience from Kazakhstan, South Caucasus, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies seek to illustrate some of the approaches National Societies have adopted to implementing surveys during COVID-19, paying attention to their various contexts, the benefits and limitations they…

  • Assessments and surveys
  • Central Asia
  • COVID-19
  • KAP

7 March 2022

Breaking the silos in community-driven epidemic preparedness

Type:

Case Study

Organization:

Cameroon Red Cross, Croix-rouge du Congo, IFRC, Kenya Red Cross, Uganda Red Cross, US AID

A case study on IFRC’s Community Epidemic and Pandemic Preparedness Program (CP3) which applies a model of community engagement and participation, engaging both national and local leaders and influencers to…

  • Epidemic control
  • Health communications
  • Mobile cinema
  • Preparedness

18 October 2021

CEA during the COVID-19 pandemic Bangladesh

Type:

Case Study

Organization:

IFRC

This case study uses the Population Movement Operation (PMO)1 in Cox’s Bazar as an example to understand how an already complex humanitarian crisis was further complicated by the pandemic and…

  • Community-led solutions
  • COVID-19
  • Localisation
  • Vaccines

18 October 2021

CEA during the COVID-19 pandemic Indonesia

Type:

Case Study

Organization:

IFRC

A case study on the COVID-19 Community Cash Grant operation in Indonesia, as well as the earthquake relief operation in West Sulawesi. This study presents an interesting example to understand…

  • CEA and Cash
  • Community-led solutions
  • COVID-19
  • Earthquakes

22 September 2021

Survey on the beliefs of the vulnerable population regarding the Covid-19 vaccine

Type:

Case Study

Organization:

Hellenic Red Cross

This report details a survey carried out by the Hellenic Red Cross to measure the beliefs of a vulnerable population regarding COVID-19 vaccination and explore any potential areas for improvement…

  • Community feedback
  • COVID-19
  • Greek
  • Migrants

31 August 2021

Building trust and ensuring success through student engagement

Type:

Case Study

Organization:

WHO

This case study looks at how Leuven University created a student-run testing and contact tracing centre, listening and responding to community feedback.

  • Community feedback
  • Contact tracing
  • Engagement
  • Students