Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad
Resource details
Resource type: Case Study
Organisation: Red Cross of Chad
Region: Africa
Category: Case study, CEA and Migration, Complaints and feedback
Tags: Community feedback, Feedback, Feedback mechanism, French, HSP, Humanitarian Service Points, Migrants, Migration and displacement
Publication year: 2025
Language: English
Description
This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with community expectations. The case study highlights practical approaches, key enablers, and lessons learned in using community feedback to drive more accountable and responsive programming.
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