Building Trust Through Feedback: Mali Red Cross
Resource details
Resource type: Video
Organisation: British Red Cross, Mali Red Cross
Region: Africa
Category: Complaints and feedback, Institutionalisation
Tags: Community feedback, French, Institutionalisation, Complaint management committees
Publication year: 2025
Language: English
Description
In this video, Fatoumata Sow, National Coordinator on PGI/CEA for the Mali Red Cross, explains how the national society is institutionalising Community Engagement and Accountability (CEA) through local complaint management committees.
