9 June 2025

Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad

Type:

Case Study

Organization:

Red Cross of Chad

This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with…

  • Community feedback
  • Feedback
  • Feedback mechanism
  • French

9 June 2025

CEA Hub Satisfaction Survey – Results and Next Steps (2024-25)

Type:

Survey

Organization:

British Red Cross

This presentation provides a comprehensive overview of the findings from the latest CEA Hub satisfaction survey (2024- 2025). It highlights key insights gathered from users and outlines proposed next steps…

  • French
  • Spanish

9 June 2025

Review of Dengue Preparedness and Response of Red Cross Red Crescent Societies in Asia Pacific and Americas Regions

Type:

Report

Organization:

IFRC

This operational review examines IFRC’s Disaster Response Emergency Fund (DREF) interventions for dengue outbreaks across seven countries in the Asia Pacific and Americas regions. This report underscores the critical importance…

  • Americas
  • Asia Pacific
  • CEA and Health
  • Dengue

9 June 2025

Afghan Red Crescent Societies’ CEA Policy

Type:

Policy

Organization:

Afghan Red Crescent Society

The Afghan Red Crescent Society (ARCS) is undertaking substantial efforts to institutionalise CEA across its operations and programmes, and to advance the implementation of the CEA Minimum Commitments. As part…

  • Institutionalisation
  • Policy

7 June 2025

CBRN Rumour and Messaging Kit

Type:

Toolkit

Organization:

IFRC

This short kit has been developed to support National Societies in Europe to better prepare for and respond to community fears, misinformation, and communication challenges linked to potential Chemical, Biological,…

  • CBRN
  • MHPSS
  • Misinformation
  • RCCE

23 May 2025

ICRC Accountability to Affected People Institutional Framework

Type:

Document

Organization:

ICRC

ICRC framework setting out their approach to delivering high quality programming while remaining accountable to affected people, covering issues including: social inclusion, communication, participation, feedback, needs assessments, coordination, learning and…

  • Accountability
  • ICRC

19 May 2025

Strategy Refresh Insights: Community Listening Activities Summary Report

Type:

Report

Organization:

British Red Cross

A summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.

  • Co-production
  • Community feedback
  • Feedback
  • Institutionalisation

14 May 2025

ICRC Community Contact Centre Ukraine Presentation

Type:

Presentation slides

Organization:

ICRC

Presentation on the functioning of the ICRC Community Contact Centre in Ukraine.

  • Community feedback
  • Conflict
  • Feedback
  • Feedback mechanism

14 May 2025

CEA Strategy for Africa 2020 – 2025

Type:

Guide

Organization:

IFRC

Slightly adapted CEA strategy for Africa to last until and including 2025. The revision was done based on a review of the CEA Strategy for Africa 2020 – 2023.

  • Africa
  • Strategy

13 May 2025

Ukraine Red Cross Quarterly CEA Report – May 2025

Type:

Report

Organization:

Ukrainian Red Cross Society

A Ukraine Red Cross CEA report highlighting activities and achievements over the first quarter of 2025.

  • Institutionalisation
  • Intergration
  • Ukrain
  • Ukraine

6 May 2025

Guidance For Integrating Community Engagement Into National Cholera Plans

Type:

Guide

Organization:

Global Task Force on Cholera Control

This guidance document is for those involved in designing, developing, and implementing National Cholera Plan for Control or Elimination (NCPs). Its focus is on integrating community engagement across all pillars…

  • Cholera

29 April 2025

Induction to IFRC Operations: How to be accountable to affected communities

Type:

Training Material

Organization:

IFRC

A one-hour online eLearning which is part of IFRC’s overall ‘Induction to IFRC Operations’ learning programme. The eLearning covers the value of CEA in an operation and how to integrate…

  • Training

22 April 2025

Interagency Coordination for Community Engagement and Accountability

Type:

Guidance note

Organization:

IFRC

This guidance note supports National Societies to strengthen their role in CEA interagency coordination. It explains what interagency coordination is, why it matters, common challenges, and how to engage effectively.…

  • Inter-agency coordination
  • Spanish

17 April 2025

Interagency Coordination Strengthens Red Cross Capacity and Knowledge

Type:

Case Study

Organization:

IFRC, Indonesian Red Cross

This case study explores how the Indonesian Red Cross has strengthened its disaster and epidemic response by actively participating in interagency coordination forums, improving access to data, expertise, and resources…

  • ECHO PPP
  • Epidemics
  • Inter-agency coordination

17 April 2025

Panamanian Red Cross Coordination with Government Leads to Better Responses

Type:

Case Study

Organization:

IFRC, Panamanian Red Cross

This case study explores how the Panamanian Red Cross Society is using its auxiliary role and participation in Government coordination forums to influence national policy and promote more accountable disaster…

  • ECHO PPP
  • Inter-agency coordination
  • Spanish

17 April 2025

Myanmar Red Cross Expands its Reach and Impact Through Interagency Coordination

Type:

Case Study

Organization:

IFRC, Myanmar Red Cross

This case study explores how the Myanmar Red Cross Society has expanded its community feedback mechanisms and impact nationwide by actively participating in the national AAP/CE Working Group, gaining access…

  • Community feedback
  • ECHO PPP
  • Inter-agency coordination

17 April 2025

Red Cross of Chad Takes a Leading Role in Interagency Coordination

Type:

Case Study

Organization:

IFRC, Red Cross of Chad

This case study explores how the Red Cross of Chad is strengthening its role in accountability by leading trainings, hosting interagency meetings, and working closely with UN agencies, INGOs, and…

  • ECHO PPP
  • Inter-agency coordination

17 April 2025

Cameroon Red Cross Strengthens Visibility Through Interagency Coordination

Type:

Case Study

Organization:

Cameroon Red Cross, IFRC

This case study explores how the Cameroon Red Cross has strengthened its nationwide activities and gained significant benefits through active interagency coordination for community engagement and accountability.

  • ECHO PPP
  • Inter-agency coordination

9 April 2025

CEA within the Preparedness for Effective Response Approach

Type:

Guidance note

Organization:

IFRC

A guidance note for NS, IFRC, ICRC, and PNS staff on integrating community engagement and accountability (CEA) into the Preparedness for Effective Response (PER) Approach. It covers both ongoing responses…

  • Arabic
  • French
  • Preparedness
  • Russian

9 April 2025

How to use social science evidence to respond to emergencies

Type:

Guide

Organization:

Collective Service RCCE, Eastern and Southern Africa RCCE Technical Working Group

This regional guide is designed to take responders through the steps needed to produce and use social science evidence which can inform humanitarian and public health emergency responses.

  • CEA and Health
  • Emergencies
  • Social science