CEA in Emergencies

Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

stories hero image

Discover our recently added resources

New

30 June 2025

CEA Institutionalisation Video Series

This series features four videos from Chad, Kenya, Nepal, and Nigeria documenting each National Society’s journey to institutionalise…
New

30 June 2025

British Red Cross' Review of CEA Institutionalisation

This review documents the Community Engagement and Accountability (CEA) journey of seven National Societies currently supported by the…
New

26 June 2025

Community Driven Cyclone recovery in Bangladesh

This case study details the community-driven recovery efforts in Bangladesh following Cyclone Remal, emphasising participation, empowerment, and resilience….
New

9 June 2025

Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad

This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme…
Arrow icon View all resources

Visit CEA toolkits

Learn more about CEA through tools and resources

IFRC Feedback Kit

This toolkit assembles all available feedback resources across the six stages of the feedback cycle.

Find out more

Hotline in a box

A set of tools, case studies, and tip cards, that will help you assess, set up, and manage different types of channels to communicate with communities during humanitarian crises.

Find out more

Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

4 April 2023

Community Engagement and Accountability in Evaluation

A video on including CEA in programme evaluations. It is essential that people from affected communities are included…

4 April 2023

An Introduction to Community Engagement and Accountability

An introductory video to Community Engagement and Accountability (CEA). When responding to humanitarian crises – whether it’s a…
Arrow icon View all videos

Get Involved

Learn more about CEA and share your knowledge with others.

News and Blogs

Explore the latest CEA news and blogs.

Find out more

Submit a Resource

Submit a resource to be added to the Community Engagement Hub.

Find out more

In partnership with:

DFID logo