NEEDS ASSESSMENT AND CONTEXT ANALYSIS:
1: Search for existing information about the community
2: Involve the community in planning the assessment
3: Brief or train volunteers on the purpose of the assessment and how to communicate clearly and honestly
4: Take time to understand the context, people’s needs and capacities
5: Include questions about how best to engage communities in needs assessments

PLANNING AND DESIGN:
6: Community members and key stakeholders must be involved in planning the programme, including men, women, boys and girls and marginalised or at-risk groups
7: Cross-check plans with the community and other stakeholders before implementing to make sure they match needs and expectations
8: Include community engagement and accountability activities and indicators in programme plans and budget, outlining how information will be shared, community participation supported, and feedback managed

IMPLEMENTATION AND MONITORING:
9: Regularly share information about the programme with community members, using the best approaches to reach different groups
10: Enable active community participation in managing and guiding the programme, including marginalised and at risk groups
11: Collect, analyse and respond to community feedback, ensuring people know how they can ask questions, make suggestions or raise concerns about the programme
12: Review and adjust programme activities and approaches regularly based on community feedback and monitoring data

EVALUATION AND LEARNING:
13: Involve communities in planning the evaluation and discussing the findings
14: Ask community members if they are satisfied with the programme, how it
was delivered and what could be improved

EMERGENCIES:
These are the most important minimum actions to focus on in emergency operations:
1. Community engagement is integrated across the response
2. Understand needs, capacities, and context
3. Carry out the assessment with transparency and respect for the community
4. Discuss response plans with communities and key stakeholders
5. Discuss and agree selection criteria and distribution processes with communities
6. Include community engagement activities and indicators in response plans and budgets
7. Regularly share information about the response with the community
8. Support community participation in making decisions about the response
9. Listen to community feedback and use it to guide the response
10. Include the community in the evaluation