Mensajes

Es esencial utilizar canales de comunicación precisos y fiables para que las comunidades locales puedan compartir y recibir mensajes.

Estos recursos y herramientas le ayudarán a crear, planificar y transmitir mensajes a las comunidades de la forma más adecuada.

Red Cross volunteers help Ecuadorian migrants to contact their families by offering a free call service with smartphones

Search results

29 June 2019

A guide for the media on communicating in public health emergencies

Type:

Tool

Organisation:

BBC Media

A BBC Media Action guide created for the IFRC, on communicating in public health emergencies. More resources are available on the BBC website: https://www.bbc.co.uk/mediaaction/research-and-insight.

  • Arabic
  • Emergencies
  • Epidemics

19 June 2019

Patient satisfaction surveys

Type:

Tool

Organisation:

IFRC

A satisfaction review data entry template produced by the IFRC. This can be adapted for use in novel situations as part of a broader Community Engagement and Accountability programme.

  • Feedback
  • Information as aid
  • Participation

19 June 2019

Nigeria Floods 2012: Early Recovery Shelter: Beneficiary Satisfaction Survey

Type:

Tool

Organisation:

IFRC

A Beneficiary Satisfaction Questionnaire produced by the IFRC as part of their Early Recovery Shelter CEA programme following the Nigeria Floods.

  • Extreme weather
  • Feedback
  • Flooding

19 June 2019

Early Recovery Shelter Project: beneficiary satisfaction survey

Type:

Tool

Organisation:

IFRC

A Beneficiary Satisfaction Questionnaire produced by the IFRC as part of their Community Engagement and Accountability programme following the Nigeria Floods.

  • Extreme weather
  • Feedback
  • Flooding

19 June 2019

Beneficiary satisfaction questionnaire (Vanuatu)

Type:

Tool

Organisation:

IFRC

A Beneficiary Satisfaction Questionnaire produced by the Vanuatu Red Cross Society as part of their Community Engagement and Accountability programme.

  • Feedback
  • Information as aid
  • Participation

19 June 2019

Perception survey: Nepal

Type:

Tool

Organisation:

Nepal Red Cross

Community perceptions surveys produced by the IFRC to measure satisfaction in relation to disaster response, following the Nepal earthquake in 2015.

  • Disaster
  • Earthquakes
  • Engagement

19 June 2019

Devising and customising key messages

Type:

Training Material

Organisation:

BBC Media

A presentation produced for a BBC Media Action training workshop, about how to customise key messages during a humanitarian crisis. It covers identification of key messages and methods of delivery (SMS, radio, TV).

  • Communication
  • Disaster
  • Emergencies

18 June 2019

IVR scripts

Type:

Tool

Organisation:

IFRC

A collection of scripts used by the Red Cross as part of their IVR (Interactive Voice Response) telephone line service, to support CEA activity. Topics include disaster preparedness, health and first aid.

  • Aid
  • Disaster
  • Emergencies

18 June 2019

SMS emergency messaging

Type:

Tool

Organisation:

IFRC

Examples of SMS messages from the IFRC, forming part of their Community Engagement and Accountability activities.

  • Feedback
  • Information as aid
  • Participation

18 June 2019

Disaster preparedness SMS campaigns (Haiti)

Type:

Tool

Organisation:

IFRC

A document outlining the Red Cross disaster preparedness SMS campaigns in Haiti, which formed part of the Community Engagement and Accountability response.

  • Aid
  • Disaster
  • Information

18 June 2019

Standard Operating Procedures for the issuing of SMS

Type:

Tool

Organisation:

IFRC

A Standard Operating Procedures template for issuing SMS to affected communities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) & the internet service provider SierraTel and can be adapted for your own Community Engagement and Accountability activities.

  • Feedback
  • Information
  • Information as aid

18 June 2019

SMS checklist for emergencies

Type:

Training Material

Organisation:

IFRC

An SMS checklist template to support with the use of SMS in Community Engagement and Accountability (CEA) activities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) and can be adapted for your own CEA activities.

  • Communication
  • Feedback
  • Information as aid