Feedback Management
Feedback helps us understand what matters most to the people we serve. By systematically collecting and analysing input from diverse community groups we can identify needs, gaps in the response and opportunities for improvements. It also highlights what communities are already doing themselves, allowing us to build on local strengths rather than duplicate efforts. Done well, feedback management increases our accountability and impact, helping teams at all levels make informed decisions that reflect the voices and needs of those affected.
Climbing the Feedback Ladder
Swipe through the stages to see how feedback systems can grow step by step. Think of it like a staircase: every organisation has its own starting point and its own ambitions for where it wants to go.
Digital Data Collection
- Context and Challenge: Feedback is mostly paper-based, making HQ-Branch collaboration and scaling difficult.
- Need: Digital feedback collection to increase speed and efficiency
- Solution: KOBO
Central Data Management
- Context and Challenge: Feedback is collected digitally but siloed across projects and forms, making it hard to get a unified overview.
- Need: Standardisation across projects and a central database bringing together all feedback received.
- Solution: Excel, EspoCRM
Data Analysis & Visualisation
- Context and challenge: Feedback is collected digitally in a standardised way, but not used due to limited capacity for analysis.
- Need: Automated categorisation of feedback and qualitative analysis to turn comments into actionable insights.
- Solution: QFA, PowerBI
Engagement at Scale
- Context and Challenges: Feedback comes from many channels, but siloed teams and limited access. make responses difficult.
- Need: Feedback comes from many channels, but siloed teams and limited access make responses difficult.
- Solution: DEH
Examples/Case studies
We want to hear from you!
Are you interested in pursuing a similar data solution with your National Society or organization? Please reach out through the form below.