COVID-19 has been declared a global health emergency. Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine response efforts and lead to COVID-19 to spread even more quickly.
You can use the tools and resources in this section to incorporate community engagement and accountability into your COVID-19 operations.
Additional resources can be found in the following resource libraries:
- Global Repository of COVID-19 IEC Materials A global library of COVID-19 IEC materials including infographics, posters, videos and other key IEC materials in different languages.
- Risk Communication and Community Engagement Training Packages & Webinars Find a range of global and regional training packages as well as the latest thematic webinars held by IFRC and partners.
16 November 2020
Cameroon KAP survey: Mayo-Sava and Mayo-Tsanaga Divisions, Far North Region, Cameroon
Organisation:Cameroon Red Cross
A report on a KAP survey which collected baseline information for situation analysis by determining knowledge, attitudes, and practices towards Covid-19; for a better planning of interventions and the updating of key messages used in advocacy actions relatively to the Covid-19 response among the IDP of Zamai and Mémé; and the host communities in the Far North Region.
9 November 2020
Continuing disaster risk reduction during COVID-19, Suriname
Organisation:Canadian Red Cross
A case study on the Community Resilience Building (CRB) programme in Suriname. The programme is designed to empower communities to monitor risks and hazards and develop community resilience plans. The case study includes a section on how the Suriname Red Cross has been engaging with the communities during COVID-19.
29 October 2020
Countering stigmatisation in the humanitarian response to COVID-19
This report looks at how stigma affects people's access to health care. The report also highlights the role of misinformation and language in creating what the WHO has termed an ‘infodemic'. Whether intentional or unintentional, misinformation leads to the stigmatisation of patients, doctors, immigrants, and other affected communities.
19 October 2020
Knowledge, attitudes and practices (KAP) assessment on Covid-19: Community based migration programme
This report captures the findings from a KAP assessment carried out by the Turkish Red Crescent Society. The findings of the assessment are intended to inform an understanding of community perceptions of, and knowledge about, COVID-19 and, in turn, shape risk communication, behaviour change and community engagement activities.
14 October 2020
Feedback & perceptions on COVID-19
Organisation:Zimbabwe Red Cross
This bulletin presents the key findings from the Zimbabwe Red Cross Societies’ (ZRCS) recent COVID-19 survey conducted with their target population in their main districts of intervention.
14 October 2020
Understanding community perceptions and implementing RCCE in COVID-19 response
Organisation:British Red Cross
A webinar presenting the findings and recommendations captured during Covid-19 perception surveys in Zimbabwe. This session gives participants the opportunity to learn about the approach used, particularly how this was adapted during remote working and under lockdown restrictions. Webinar slides also available.
7 October 2020
Data analysis in risk communication/ community engagement and accountability webinar
A webinar recording on community feedback and perception data analysis and utilisation. The webinar's slides can be found in the 'related resources' section.
24 September 2020
Covid-19/migration WhatsApp Business line
A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.
9 September 2020
Community voices: The community's perception of COVID-19
This bulletin presents a compilation of the community's perceptions, collected during a survey on the new coronavirus epidemic in Indonesia. It has been compiled to provide information on the condition of the stakeholders in the communities including humanitarian agencies, the government, and community organisations to make decisions and adapt their COVID-19 control programmes.
7 September 2020
Community Engagement and Accountability (CEA) for Cash and Voucher Assistance (CVA) during COVID-19
This tip sheet provides practical actions you can take before, during and after a Cash and Voucher Assistance (CVA) programme to help integrate CEA principles.
24 August 2020
COVID-19 treatments: Is there a treatment or vaccine for COVID-19 and how long will it take to develop one?
This factsheet explains the situation with current COVID-19 treatments, the process of testing new medicines, the difference between treatments, vaccines and cures and where we are in the search for a vaccine. The factsheet also provides key messages for communities on COVID-19 treatments.
24 August 2020
COVID-19 Stigma & Discrimination: Should we be scared of people who have had COVID-19?
This factsheet explains the recovery process from COVID-19, including how long you are infectious for, how we should treat people who have had the virus, the risks of stigmatising or discriminating against people and how people can stay safe and protect themselves from catching the virus.
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