COVID-19
COVID-19 has been declared a global health emergency. Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses.
You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations.
All resources can be viewed in list format, here
Additional resources can be found in the following resource libraries:
Search results
15 February 2021
Handbook for media: the new coronavirus and COVID-19
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BBC Media ActionA handbook designed to help the media to support and communicate with their audiences about the COVID-19 pandemic. Available in English, Ukrainian and Romanian.
15 February 2021
COVID-19 Risk Communication and Community Engagement Strategy, Africa (Updated)
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IFRCThis strategy reflects lessons learned since the start of the Covid-19 pandemic and focuses on what we are aiming to achieve over the coming year, including on building and maintaining trust in the vaccine.
15 February 2021
Pocket guide for community engagement and accountability practitioners
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IFRCThis pocket guide brings together some essential tools and resources to build trust using community engagement and accountability (CEA) approaches to support the rollout of COVID-19 vaccines.
10 February 2021
10 steps to community readiness for the COVID-19 vaccine
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GOARNA document outlining the 10 steps countries should take to prepare communities for a COVID-19 vaccine, treatment or new test.
8 February 2021
RCCE Asia-Pacific Perception Survey Round 2
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IFRCRound two of a rapid perception survey template designed to understand what the public already know, and still want to know, about COVID-19.
4 February 2021
COVID-19 takes social and financial toll on Cox’s Bazar camp communities
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Bangladesh Red Crescent SocietyA report on Forcibly Displaced Myanmar National's (FDMNS) perceptions of COVID-19. That data for this report was captured during interviews with 315 FDMNs across 13 camps in Cox’s Bazar in order to gauge their perspectives on information, behaviour, trust, and economic impact.
28 January 2021
Covid-19 community feedback workshops
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IFRCA introductory webinar on coding qualitative COVID-19 feedback data. Available in English and French.
28 January 2021
COVID-19 Community Feedback Package
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IFRCThis resource package was put together to provide you with the tools and guidance you need to set up mechanisms for systematically listening and responding to communities in our response to COVID-19. The materials have been posted to Google Drive to maintain live updates to IFRC tools our guidance adapts along with the pandemic. The guidance document in the root of the folder contains descriptions and links to all included materials as well as resources posted elsewhere on the web.
21 January 2021
Community engagement and accountability in cash programming during COVID-19
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IFRCWebinar slides on the use of community engagement and accountability in cash programming during COVID-19.
20 January 2021
Vaccine misinformation management field guide
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First DraftThis new resource aims to help countries develop strategic and well-coordinated national action plans to rapidly counter vaccine misinformation that are informed by active social listening. The guide covers topics on vaccine hesitancy, why people are susceptible to misinformation and a strategic approaches to misinformation management.
13 January 2021
COVID-19 Community Feedback Kit
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IFRCA resource library with the tools and guidance you need to set up mechanisms for systematically listening and responding to communities in our response to COVID-19. Our resources have a focus on practical and simple ways to listen and respond to feedback received from community members during face to face or remote social mobilization activities, via social media or WhatsApp.
11 January 2021
RCCE Asia-Pacific Perception Survey Round 1 (Updated)
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IFRCAn updated rapid perception survey template designed to understand what the public already know, and still want to know, about COVID-19. The results from the survey can be found under the 'related resources' section of the hub's resource page.
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