COVID-19 has been declared a global health emergency. Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine response efforts and lead to COVID-19 to spread even more quickly.
You can use the tools and resources in this section to incorporate community engagement and accountability into your COVID-19 operations.
Additional resources can be found in the following resource libraries:
- Global Repository of COVID-19 IEC Materials A global library of COVID-19 IEC materials including infographics, posters, videos and other key IEC materials in different languages.
- Risk Communication and Community Engagement Training Packages & Webinars Find a range of global and regional training packages as well as the latest thematic webinars held by IFRC and partners.
27 July 2020
Ask Dr Ben factsheet
This weekly factsheet accompanies the feedback report by addressing the top 4 to 5 questions and rumours posed by communities. It is designed to help NSs tackle key questions and rumours in an accurate and precise manner. Available in English and French.
27 July 2020
Weekly community feedback report
Each week, the IFRC Africa Regional office will analyse feedback collected by National Societies across the Africa region. This includes the beliefs, fears, rumours, questions and suggestions people have about COVID-19 and about the humanitarian response. Available in English and French.
23 July 2020
Toolkit: “I’ll explain it with clay”
A toolkit containing links to videos which use clay figures to address topics relating to COVID-19, such as stigma and rumours, as well as issues surrounding migration, including social inclusion. Available in English and Spanish.
23 July 2020
Community perception on COVID-19, Timor-Leste
This report, produced by Timor-Leste Red Cross Society and the IFRC, presents the results of a community perception survey undertaken to assess the knowledge and perceptions surrounding COVID-19 across different municipalities in Timor-Leste.
22 July 2020
Finding community-led solutions to COVID-19
Organisation:RCCE technical working group
An interagency guidance note on working with communities in high density settings to plan local approaches to preventing and managing COVID-19. This guidance note is intended for anyone involved in COVID-19 risk communication and community engagement (RCCE) efforts in complex and fragile settings in Africa. Available in English and French.
9 July 2020
Guidance: Contact tracing for COVID-19
This document has been developed to assist National Societies in deciding if and how they may wish to assist their government’s strategy for contact tracing as part of their response plan for COVID-19. Available in English and French.
8 July 2020
COVID-19: The role of media in addressing stigma (Asia Pacific)
In this webinar, representatives from Indian news site The Wire and international organisations BBC Media Action, the IFRC and Internews discuss practical steps media can take to address stigma, rumours, and misinformation during COVID-19. Slides and recordings available.
6 July 2020
COVID-19: Planning guide for adapting RCCE as public health and social measures shift
A 'live' document containing key RCCE considerations during lockdown and the transition towards opening restrictions; safety measures for conducting in-person community meetings, and templates and examples of RCCE in different humanitarian contexts. The document was jointly developed by the IFRC, the READY Initiative, Save the Children, Johns Hopkins CCP, UNICEF, WHO among others.
29 June 2020
Practical guidance for RCCE for refugees, Internally Displaced Persons (IDPs), migrants, and host communities particularly vulnerable to COVID-19 pandemic
This practical guidance is designed to assist programme specialists to implement COVID19 RCCE activities for and with refugees, IDPs, migrants and host communities vulnerable to the pandemic. This guidance was produced by the RCCE Interagency working group.
24 June 2020
Tips for volunteers on conducting face-to-face community meetings during COVID-19
An infographic providing tips on how to safely engage with communities while conducting face-to-face meetings during COVID-19. Available in multiple languages.
17 June 2020
Asia Pacific: ToT webinar on risk communication/CEA during COVID-19
Resource type:Training Material
A training of trainers (ToT) webinar on risk communication/community engagement and accountability during COVID-19. This document contains the webinar's presentation audio. A video recording of the webinar and slides are available.
17 June 2020
This document contains Risk Communication, Community Engagement and Accountability (CEA) recommendations based on an interdisciplinary review of literature related to COVID-19. This includes a scan of literature from the fields of social science, design, futures and other research fields with a focus on literature on Asia Pacific. There are multiple additions of this resource.
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