COVID-19 Resources

Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.

22 September 2021

Risk communication and community engagement guidance on COVID-19 vaccines for marginalised populations

Type:

Guide

Organization:

Collective Service RCCE

This inter-agency guidance document aims to supplement the COVAX demand creation package for COVID-19 vaccines with key considerations for humanitarian contexts and marginalized populations with specific access and communication needs.

  • Migrants
  • Refugees
  • Vaccines
  • Vulnerable groups
  • Indigenous populations

8 September 2021

Covid-19 lessons learned workshop report

Type:

Report

Organization:

IFRC, Turkish Red Crescent

This report presents the main findings of the lessons learned workshop that was held by TRCS and IFRC Turkey Delegation to discuss the challenges and best practices from TRCS’ COVID-19 operation to support refugee and host community members with risk communication and community engagement, health and Psychosocial Support (PSS), and livelihoods in Turkey.

  • Migration
  • RCCE
  • Vulnerable groups
  • Best practice
  • Lessons learnt

6 September 2021

Addressing COVID-19 misinformation: Lessons from the frontlines in 100 countries

Type:

Report

Organization:

Internews

A report demonstrating the urgent need to support groups at the local level if COVID-19 misinformation and mistrust is to be tackled effectively.

  • Community feedback
  • Media
  • Misinformation
  • Social media
  • Trust

6 September 2021

Improving the response to Covid-19: Lessons from the humanitarian sector around communication, community engagement and participation

Type:

Report

Organization:

CDAC Network

This paper distils the learning gained in the humanitarian aid sector which may help to mitigate or even go some way towards solving some of the challenges in working with communities in the COVID-19 response.

  • Accountability
  • Aid
  • Communication
  • Vulnerable groups

31 August 2021

Building trust and ensuring success through student engagement

Type:

Case Study

Organization:

WHO

This case study looks at how Leuven University created a student-run testing and contact tracing centre, listening and responding to community feedback.

  • Community feedback
  • Contact tracing
  • Engagement
  • Students
  • Trust
  • Video

31 August 2021

Digital Contact tracing in Europe – Building trust with transparency

Type:

Case Study

Organization:

WHO

This case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was crucial in the use and promotion of the APP.

  • App
  • Contact tracing
  • Technology
  • Trust
  • Video

4 August 2021

Relationships the Key to Risk Communications (A Guyana Case Study)

Type:

Case Study

Organization:

Guyana Red Cross

During the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and their families from the pandemic. This case study looks at how volunteers go the extra mile to build relationships and trust to ensure their response is community focused and led by local needs, perceptions and understanding of the disease.

  • Community feedback
  • Migrants
  • Perceptions
  • Vulnerable groups

2 August 2021

Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)

Type:

Case Study

Organization:

IFRC

Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and barriers of their community-based participatory approach “Volunteer in every street”.

  • Arabic
  • Community feedback
  • Conflict
  • Participation
  • Volunteers
  • Vulnerable groups

29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Type:

Case Study

Organization:

Red Crescent of Kazakhstan

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people had identified as a place they go for information on COVID-19. This case study looks at the current successes, challenges and reflection areas that the bot has generated and how the National Society is responding to them.

  • AI (Artificial Intelligence)
  • Chatbot
  • Information
  • Technology

29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

Type:

Case Study

Organization:

Trinidad and Tobago Red Cross Society

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its research, the National Society has been able to support unemployed migrants through a comprehensive food security program involving starter growing kits, and livelihoods training.

  • Community feedback
  • Migrants
  • Migration
  • Vulnerable groups
  • Livelihoods

28 July 2021

Knowledge, attitudes and practices (KAP) assessment on Covid-19 (round 3)

Type:

Report

Organization:

IFRC, Toplum Merkezi, Turkish Red Crescent

This report captures the third round of findings from a KAP assessment carried out by the Turkish Red Crescent Society. The findings of the assessment are intended to inform an understanding of community perceptions of, and knowledge about, COVID-19 and, in turn, shape risk communication, behaviour change and community engagement activities.

  • Assessments
  • Community feedback
  • KAP
  • Migration
  • Perceptions
  • Turkish

26 July 2021

Study on perceptions of risk communication and community engagement for COVID-19 in Lebanon

Type:

Report

Organization:

Anthrologica, British Red Cross, ICRC, IFRC, Lebanese Red Cross

A study exploring community perceptions about the relevance and access to COVID-19 health communication across Lebanon, focusing on the risk communication and community engagement (RCCE) approaches by the Lebanese Red Cross.

  • Arabic
  • Community feedback
  • RCCE