COVID-19

COVID-19 has been declared a global health emergency. Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine response efforts and lead to COVID-19 to spread even more quickly.

You can use the tools and resources in this section to incorporate community engagement and accountability into your COVID-19 operations.

Additional resources can be found in the following resource libraries:

Search results

24 September 2020

Covid-19/migration WhatsApp Business line

Resource type:

Case Study

Organisation:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • Coronavirus

9 September 2020

Community voices: The community's perception of COVID-19

Resource type:

Bulletin

Organisation:

IFRC

This bulletin presents a compilation of the community's perceptions, collected during a survey on the new coronavirus epidemic in Indonesia. It has been compiled to provide information on the condition of the stakeholders in the communities including humanitarian agencies, the government, and community organisations to make decisions and adapt their COVID-19 control programmes.

  • Asia Pacific
  • Coronavirus
  • COVID-19

7 September 2020

Community Engagement and Accountability (CEA) for Cash and Voucher Assistance (CVA) during COVID-19

Resource type:

Publication

Organisation:

IFRC

This tip sheet provides practical actions you can take before, during and after a Cash and Voucher Assistance (CVA) programme to help integrate CEA principles.

  • Cash
  • Coronavirus
  • COVID-19

24 August 2020

COVID-19 treatments: Is there a treatment or vaccine for COVID-19 and how long will it take to develop one?

Resource type:

Factsheet

Organisation:

IFRC

This factsheet explains the situation with current COVID-19 treatments, the process of testing new medicines, the difference between treatments, vaccines and cures and where we are in the search for a vaccine. The factsheet also provides key messages for communities on COVID-19 treatments.

  • Africa
  • Coronavirus
  • COVID-19

24 August 2020

COVID-19 Stigma & Discrimination: Should we be scared of people who have had COVID-19?

Resource type:

Factsheet

Organisation:

IFRC

This factsheet explains the recovery process from COVID-19, including how long you are infectious for, how we should treat people who have had the virus, the risks of stigmatising or discriminating against people and how people can stay safe and protect themselves from catching the virus.

  • Africa
  • Coronavirus
  • COVID-19

24 August 2020

Mistrust & denial webinar recordings and resources

Resource type:

Webinar

Organisation:

IFRC

A webinar recording and related resources, including guidance, infographics and videos, on how to tackle mistrust towards the COVID-19 response and denial of the outbreak, one the most common and persistent issues raised through community feedback.

  • Africa
  • Coronavirus
  • COVID-19

24 August 2020

Corona Kotha: Community feedback bulletin on Covid-19 pandemic

Resource type:

Bulletin

Organisation:

Bangladesh Red Crescent Society

This bulletin series is built on feedback collected and collated from communities around Bangladesh affected by the Covid-19 epidemic. It aims to provide a summary of community perceptions, worries and concerns, to assist the health and humanitarian community to better plan and implement activities with communities’ needs and preferences in mind.

  • Asia Pacific
  • Coronavirus
  • COVID-19

13 August 2020

African Epidemic Control for Volunteer & Risk Communication and Community Engagement Training – online and face to face version

Resource type:

Training Material

Organisation:

IFRC

This ECV RCCE training is aimed at National Society staff and volunteers involved in health and RCCE activities for the COVID-19 response who cannot be trained face to face. The training can be delivered over two full days or split into half day modules, online or face to face. Available in English and French.

  • Africa
  • Coronavirus
  • COVID-19

27 July 2020

Ask Dr Ben factsheet

Resource type:

Factsheet

Organisation:

IFRC

This weekly factsheet accompanies the feedback report by addressing the top 4 to 5 questions and rumours posed by communities. It is designed to help NSs tackle key questions and rumours in an accurate and precise manner. Available in English and French.

  • Africa
  • Coronavirus
  • COVID-19

27 July 2020

Weekly community feedback report

Resource type:

Publication

Organisation:

IFRC

Each week, the IFRC Africa Regional office will analyse feedback collected by National Societies across the Africa region. This includes the beliefs, fears, rumours, questions and suggestions people have about COVID-19 and about the humanitarian response. Available in English and French.

  • Africa
  • Coronavirus
  • COVID-19

23 July 2020

Toolkit: “I’ll explain it with clay”

Resource type:

Tool

Organisation:

IFRC

A toolkit containing links to videos which use clay figures to address topics relating to COVID-19, such as stigma and rumours, as well as issues surrounding migration, including social inclusion. Available in English and Spanish.

  • COVID-19
  • Migration
  • Stigma

23 July 2020

Community perception on COVID-19, Timor-Leste

Resource type:

Report

Organisation:

IFRC

This report, produced by Timor-Leste Red Cross Society and the IFRC, presents the results of a community perception survey undertaken to assess the knowledge and perceptions surrounding COVID-19 across different municipalities in Timor-Leste.

  • Asia Pacific
  • Coronavirus
  • COVID-19