Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here. Visit Saving Lives & Livelihoods (SLL) programme resources here
1 April 2022
Using surveys to hear community views in the COVID-19 response – Experience from Kazakhstan, South Caucasus, and Turkey
These case studies seek to illustrate some of the approaches National Societies have adopted to implementing surveys during COVID-19, paying attention to their various contexts, the benefits and limitations they have experienced, and the best practices they have identified.
23 March 2022
COVID-19: Community perceptions in Malaysia
Organization:IFRC, Malaysian Red Crescent, WHO
This report analyses community perceptions of COVID-19 in Malaysia to understand the communities’ knowledge, questions and communication preferences around COVID-19 and COVID-19 vaccines. The report is split in to different rounds, each round can be found under ‘related resources’.
17 March 2022
Ask Dr Ben videos
A series of videos designed to help NSs tackle key COVID-19 questions and rumours in an accurate and precise manner. Available in English and French.
16 March 2022
COVID 19 Perception survey: Charles Town Maroons, Portland
Organization:Jamaica Red Cross
The Jamaica Red Cross implemented a survey with community members to learn about their experiences and perceptions about COVID-19 and vaccines. This report summarises its findings and offers practical recommendations. The survey dashboard can be found under ‘related resources’.
15 March 2022
Summary of COVID-19 in the Americas: Listening to the most vulnerable
This is the short version of the COVID-19 in the Americas research. This summary contains the essential key findings and offers hands-on recommendations around four main areas: the impact of of health information, the trust, awareness, and access of COVID-19 vaccines, and the socio-economic impact of the pandemic. The full report can be found under the ‘related resources’.
15 March 2022
COVID-19 in the Americas: Listening to the most vulnerable
This research from the IFRC brings the voices and experiences of vulnerable people and communities from nine countries, including migrants, refugees, indigenous populations and host communities, in in Latin America and the Caribbean. This full report summaries the findings and offers hands-on recommendations around four main areas: the impact of of health information, the trust, awareness, and access of COVID-19 vaccines, and the socio-economic impact of the pandemic.
15 March 2022
The impact of COVID-19 on vulnerable populations: A perception study in Brazil
Organization:Brazilian Red Cross
The Brazilian Red Cross implemented a survey with vulnerable community members to learn about their experiences and perceptions about COVID-19 and vaccines. This report summaries its findings and offers practical recommendations. The survey dashboard can be found under ‘related resources’.
1 March 2022
RCCE during the COVID-19 response
Organization:Lebanese Red Cross
In this video, Lebanese Red Cross volunteers share accurate and reliable information with the community to encourage and enable them to adopt healthy behaviours and prevent the spread of infectious diseases during an outbreak.
31 January 2022
Volunteer perceptions throughout the pandemic: Africa region
Organization:Ground Truth, IFRC
This report presents highlights from the second survey of volunteers across the Africa region. While the first report explored volunteers’ experiences, this report digs deeper into certain themes in order to create more actionable and relevant recommendations to address feedback shared by volunteers.
4 January 2022
Vaccination status of migrants in Turkey
Organization:IFRC, Turkish Red Crescent
The third round of the survey on the vaccination status of refugees in Turkey was carried out by the TRCS Health and Psychosocial Support Program and IFRC team members. It is a continuation of the Vaccine Screening Analysis conducted in February 2021, and the Vaccination Status of the Refugees in Turkey conducted in March 2021 to learn the vaccination status of migrants in Turkey who are above 65 years of age, to assess their knowledge of the vaccination processes in Turkey, and to determine the difficulties they had accessing the COVID-19 vaccine.
15 December 2021
Perceptions survey on Covid-19 vaccination, Greece
Organization:Hellenic Red Cross
Results of the perceptions survey that was conducted by the Hellenic Red Cross on COVID-19 vaccination. The survey aimed to determine whether information resources for vulnerable populations on access to the COVID-19 vaccination were adequate, to investigate potential rumours and also measure the percentage of the migrant population which has been vaccinated. This survey follows on from the previous one conducted in April 2021.
15 December 2021
Cambodia community perception survey on COVID-19
A community perception survey on perceptions of COVID-19 in Cambodia, including questions relating to the vaccine, MHPSS, and risk perceptions.
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