COVID-19 Resources

Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.

7 July 2022

Community feedback report Asia Pacific region (feb-may 2022)

Type:

Report

Organization:

IFRC

A community feedback report documenting community questions on COVID-19 in Asia Pacific, including questions on vaccination centres for booster shots, blood donations related to COVID-19, and other rumours on vaccines safety.

  • Community feedback
  • COVID-19
  • Vaccines

31 May 2022

Harnessing Interagency support for RCCE in COVID-19

Type:

Case Study

Organization:

IFRC, RCCE Collective Service, Zimbabwe Red Cross

This case study explores how, in Zimbabwe, systems and platforms have been developed to ensure information on COVID-19 from the local level is able to inform broader, provincial, national, and regional responses to the pandemic.

  • Community-led solutions
  • COVID-19
  • RCCE Strategy
  • Zimbabwe

31 May 2022

4Ws, feedback, innovation and coordination in COVID-19

Type:

Case Study

Organization:

Collective Service RCCE, IFRC, Kenya Red Cross

This case study explores how, in Kenya, an interagency “4Ws” Risk Communication and Community Engagement (RCCE) dashboard has been set up to map RCCE COVID-19 activities, showing who is doing what, where, and when.

  • COVID-19
  • Dashboard
  • Kenya
  • RCCE Strategy

31 May 2022

National-level risk communication and community engagement coordination

Type:

Case Study

Organization:

IFRC

A case study on how Eswatini has adopted a ‘strategic pillar’ approach to coordinate the many actors involved in their COVID-19 response. This approach is based on engaging partners around eight critical areas of work, with Risk Communication and Community Engagement (RCCE) one of the areas granted its own pillar.

  • COVID-19
  • Eswatini
  • RCCE Strategy

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

Type:

Case Study

Organization:

IFRC, UNICEF, Social + behaviour change, Croix-rouge du Congo

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on COVID-19, helping to guide and shape the response at local and national levels.

  • Community feedback
  • COVID-19
  • DRC
  • Ebola
  • Epidemics

11 May 2022

COVID and pregnancy toolkit

Type:

Tool

Organization:

IFRC

IFRC’s Americas Community Engagement and Accountability (CEA), Communication and Health areas have created a toolkit with the objective of providing resources and ideas for National Societies to deliver information (through different channels) to pregnant and breastfeeding women to prevent COVID-19.

  • Spanish
  • Toolkit
  • Vaccines
  • Pregnancy
  • Breastfeeding

13 April 2022

Community feedback webinar series | COVID-19 vaccine boosters

Type:

Webinar

Organization:

IFRC

The community Feedback Webinar series aims to leverage RCCE/CEA technical support to strengthen the responses to COVID-19 undertaken by each African National Society by promoting monthly interactive discussions and peer learning opportunities across the Africa region. This time we will be discussing how to address concerns and misinformation around COVID-19 boosters joined by the Malawi Red Cross. Brief reports in English and French are also available to support the discussions.

  • Feedback
  • French
  • Misinformation/ rumours
  • Vaccines
  • Webinar

1 April 2022

Social media in COVID-19 response – Bulgaria, Georgia, and IFRC

Type:

Case Study

Organization:

IFRC

These case studies look at some of the different approaches National Societies have taken to maintain interaction with communities during COVID-19, the impact social media has had, and how these new ways of working can be integrated into National Societies’ day-to-day activities in a post-COVID world.

  • Social media

1 April 2022

Refugees, asylum seekers, and COVID-19 – Greece, United Kingdom and Netherlands

Type:

Case Study

Organization:

IFRC

These case studies look at the approaches National Societies across Europe have adopted to engage marginalised communities in the pandemic response.

  • Co-production
  • Migrants
  • Migration
  • Refugees
  • Vulnerable groups

1 April 2022

Feedback in COVID-19 real-time tracking of community views – case studies from Belarus, Romania, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies looks at some of the different approaches National Societies have taken to feedback mechanisms, the choices they have made based on their different contexts, the benefits and limitations they have experienced, and the best practices they have discovered.

  • Feedback mechanism
  • KoBo

1 April 2022

Using surveys to hear community views in the COVID-19 response – Experience from Kazakhstan, South Caucasus, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies seek to illustrate some of the approaches National Societies have adopted to implementing surveys during COVID-19, paying attention to their various contexts, the benefits and limitations they have experienced, and the best practices they have identified.

  • Central Asia
  • KAP
  • South Caucasus
  • Survey

23 March 2022

COVID-19: Community perceptions in Malaysia

Type:

Report

Organization:

IFRC, Malaysian Red Crescent, WHO

This report analyses community perceptions of COVID-19 in Malaysia to understand the communities’ knowledge, questions and communication preferences around COVID-19 and COVID-19 vaccines. The report is split in to different rounds, each round can be found under ‘related resources’.

  • COVID-19
  • Misinformation/ rumours
  • Perception Survey
  • Perceptions
  • Vaccines