Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

17 June 2019

Time to Listen

Type:

Publication

Organization:

CDA Collaborative

A guidance document produced by CDA Collaborative Learning Projects entitled ‘Time to Listen’, which outlines best practices for listening and engaging with people who are receiving international aid.

  • Accountability
  • Feedback
  • Video
  • Virtual Volunteer

17 June 2019

Complaints handling policy BDRCS

Type:

Tool

Organization:

Bangladesh Red Cross, Timor-Leste Red Cross Society

The Bangladesh Red Crescent Society’s complaints handling policy. This document covers the key principles of complaints reporting, monitoring and recording, as well as complaint resolution.

  • Accountability
  • Feedback

2 July 2015

Common feedback project – Nepal, 2015

Type:

Report

Organization:

HCT Nepal

An inter-agency report on the ‘Common Feedback Project’, following the 2015 Nepal earthquake. It focuses on the accountability response and how affected people were given access to information and feedback mechanisms.

  • Earthquake
  • Participation