Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made.

You can use the tools and resources in this section to set up an effective complaint and feedback system.

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17 June 2019

Scenario: setting up a complaints and feedback mechanism

Resource type:

Training Material



A training scenario produced by the International Federation of Red Cross and Red Crescent Societies. It looks at how to set up complaints, feedback and response mechanisms as part of a cholera prevention programme.

  • Accountability