Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

30 March 2020

Feedback starter kit pilot report – Malawi

Type:

Report

Organization:

IFRC

This report reviews the introduction and pilot of the new IFRC Feedback Starter Kit in Malawi. This kit provides a systematic way of looking at feedback, which helps to store and compare feedback across different geographic localities, age groups, genders and even programs.

  • Africa
  • Complaints
  • Feedback

30 March 2020

Building resilience through community participation

Type:

Case Study

Organization:

Turkish Red Crescent

This case study explores how advisory committees at Turkish Red Crescent Society community centres are being used to ensure that services remain relevant to people’s needs and that communities can voice their concerns.

  • Advisory committees
  • Community
  • Feedback

30 March 2020

Community and organisational perceptions feedback: Cyclone Idai

Type:

Report

Organization:

CDAC Network

A perceptions survey produced by CDAC and Equip Mozambique, with support from the Mozambique Red Cross and UNICEF, to ascertain the perceived levels of community engagement from organisations that responded to the Cyclone in Mozambique.

  • Africa
  • Complaints
  • Cyclone
  • Feedback

30 March 2020

CHS Alliance support to complaints and feedback mechanisms

Type:

Report

Organization:

CHS

Complaints and feedback mechanisms can play essential roles in helping organisations be (more) accountable to the populations with whom – and for whom – they work. This paper unpacks the terms “complaints and feedback mechanisms,” looks at the role of complaints and feedback mechanisms in relation to Quality and Accountability more broadly, and explores various areas where the CHS Alliance could consider future work.

  • Accountability
  • Complaints
  • Feedback

30 March 2020

Feedback starter-kit

Type:

Tool

Organization:

IFRC

This feedback starter-kit responds to key questions and provides the most important tips for setting up and running a simple feedback mechanism. The kit includes an overview of templates containing the necessary basic elements to implement and run a feedback mechanism. All tools can be found under the ‘related resources’ section of this page.

  • Feedback
  • Tools

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Type:

Report

Organization:

British Red Cross, Ground Truth

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism with migrant populations on the move.

  • Feedback
  • Participation