Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made.

You can use the tools and resources in this section to set up an effective complaint and feedback system.

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17 June 2019

CEA in Greece – Feedback Mechanisms Powerpoint presentation

Type:

Training Material

Organisation:

IFRC

A presentation from the IFRC’s Budapest CEA workshop, held in March 2017. It provides a summary of feedback mechanisms and images of IFRC communication with local communities.

  • Accountability
  • Feedback
  • Migrants

17 June 2019

Informal feedback and learning

Type:

Infographic

Organisation:

IFRC

An IFRC infographic about how to ensure that informal feedback and learning regularly inform CEA activities.

  • Accountability
  • Feedback
  • Leaflets and posters

17 June 2019

Closing the feedback loop

Type:

Infographic

Organisation:

IFRC

An IFRC infographic called 'Closing the Feedback Loop', which provides guidance on CEA practise and responding effectively to people's feedback.

  • Accountability
  • Feedback

17 June 2019

Time to Listen

Type:

Publication

Organisation:

CDA Collaborative

A guidance document produced by CDA Collaborative Learning Projects entitled ‘Time to Listen’, which outlines best practices for listening and engaging with people who are receiving international aid.

  • Accountability
  • Feedback
  • Video

17 June 2019

Complaints handling policy BDRCS

Type:

Tool

Organisation:

Bangladesh Red Cross

The Bangladesh Red Crescent Society’s complaints handling policy. This document covers the key principles of complaints reporting, monitoring and recording, as well as complaint resolution.

  • Accountability
  • Feedback

2 July 2015

Common feedback project – Nepal, 2015

Type:

Report

Organisation:

HCT Nepal

An inter-agency report on the ‘Common Feedback Project’, following the 2015 Nepal earthquake. It focuses on the accountability response and how affected people were given access to information and feedback mechanisms.

  • Earthquake
  • Participation