2-way communication

Using trusted, accurate ways of communicating with the local community allows them to receive and share messages. These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.

29 June 2019

General information on Zika for the elderly

Type:

Tool

Organization:

IFRC

An IFRC general information leaflet on Zika for the elderly, which includes what the Red Cross is doing to prevent the spread of the virus.

  • Disease
  • Health
  • Health communications
  • Zika

29 June 2019

A guide for the media on communicating in public health emergencies

Type:

Tool

Organization:

BBC Media

A BBC Media Action guide created for the IFRC, on communicating in public health emergencies. More resources are available on the BBC website: https://www.bbc.co.uk/mediaaction/research-and-insight.

  • Arabic
  • Emergencies
  • Epidemics
  • French
  • Health
  • Health communications
  • Indonesian
  • Preparedness
  • Russian
  • Swahili
  • Ukrainian

19 June 2019

Devising and customising key messages

Type:

Training Material

Organization:

BBC Media

A presentation produced for a BBC Media Action training workshop, about how to customise key messages during a humanitarian crisis. It covers identification of key messages and methods of delivery (SMS, radio, TV).

  • Communication
  • Disaster
  • Emergencies
  • Information as aid
  • Participation
  • Radio
  • Telecommunications

18 June 2019

IVR scripts

Type:

Tool

Organization:

IFRC

A collection of scripts used by the Red Cross as part of their IVR (Interactive Voice Response) telephone line service, to support CEA activity. Topics include disaster preparedness, health and first aid.

  • Aid
  • Disaster
  • Emergencies
  • Information as aid
  • Participation
  • Preparedness
  • Technology

18 June 2019

SMS emergency messaging

Type:

Tool

Organization:

IFRC

Examples of SMS messages from the IFRC, forming part of their Community Engagement and Accountability activities.

  • Feedback
  • Information as aid
  • Participation
  • Telecommunications

18 June 2019

Disaster preparedness SMS campaigns (Haiti)

Type:

Tool

Organization:

IFRC

A document outlining the Red Cross disaster preparedness SMS campaigns in Haiti, which formed part of the Community Engagement and Accountability response.

  • Aid
  • Disaster
  • Information
  • Information as aid
  • Participation
  • Preparedness