2-way communication

Using trusted, accurate ways of communicating with the local community allows them to receive and share messages.

These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.

Red Cross volunteers help Ecuadorian migrants to contact their families by offering a free call service with smartphones

Search results

18 June 2019

SMS emergency messaging

Resource type:

Tool

Organisation:

IFRC

Examples of SMS messages from the IFRC, forming part of their Community Engagement and Accountability activities.

  • Feedback
  • Information as aid
  • Participation

18 June 2019

Disaster preparedness SMS campaigns (Haiti)

Resource type:

Tool

Organisation:

IFRC

A document outlining the Red Cross disaster preparedness SMS campaigns in Haiti, which formed part of the Community Engagement and Accountability response.

  • Aid
  • Disaster
  • Information

18 June 2019

Standard Operating Procedures for the issuing of SMS

Resource type:

Tool

Organisation:

IFRC

A Standard Operating Procedures template for issuing SMS to affected communities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) & the internet service provider SierraTel and can be adapted for your own Community Engagement and Accountability activities.

  • Feedback
  • Information
  • Information as aid

18 June 2019

SMS checklist for emergencies

Resource type:

Training Material

Organisation:

IFRC

An SMS checklist template to support with the use of SMS in Community Engagement and Accountability (CEA) activities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) and can be adapted for your own CEA activities.

  • Communication
  • Feedback
  • Information as aid

17 June 2019

Print and graphics: visual identity guidance and tools

Resource type:

Training Material

Organisation:

IFRC

IFRC guidelines about visual communication and the visual identity of the International Federation of Red Cross and Red Crescent Societies.

  • Feedback
  • Information as aid
  • Participation

17 June 2019

Communicating climate change

Resource type:

Tool

Organisation:

IFRC

A Powerpoint presentation from the Red Cross/Red Crescent Climate Centre about communicating climate change, raising awareness and bringing about behavioural change.

  • Behaviour change
  • Climate change

16 June 2019

Humanitarian Futures for Messaging Apps

Resource type:

Report

Organisation:

ICRC

A report from the International Committee of the Red Cross, detailing the rise of mobile messaging apps and how these can be used to support CEA activities.

  • Conflict
  • Disaster
  • Emergencies

16 June 2019

Skills sessions: SMS usage

Resource type:

Tool

Organisation:

IFRC

These Red Cross Red Crescent Societies skills sessions include training materials and Powerpoint presentations on the use of SMS in Community Engagement and Accountability

  • Communication
  • Skills
  • Technology

16 June 2019

CEA promotional materials

Resource type:

Infographic

Organisation:

IFRC

A selection of promotional materials to support Red Cross Red Crescent Societies with Community Engagement and Accountability activities. These include postcards, leaflets and infographics.

  • Guide
  • Technology
  • Training