2-way communication
Using trusted, accurate ways of communicating with the local community allows them to receive and share messages.
These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.

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18 June 2019
SMS emergency messaging
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ToolOrganisation:
IFRCExamples of SMS messages from the IFRC, forming part of their Community Engagement and Accountability activities.
18 June 2019
Disaster preparedness SMS campaigns (Haiti)
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IFRCA document outlining the Red Cross disaster preparedness SMS campaigns in Haiti, which formed part of the Community Engagement and Accountability response.
18 June 2019
Standard Operating Procedures for the issuing of SMS
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IFRCA Standard Operating Procedures template for issuing SMS to affected communities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) & the internet service provider SierraTel and can be adapted for your own Community Engagement and Accountability activities.
18 June 2019
SMS checklist for emergencies
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Training MaterialOrganisation:
IFRCAn SMS checklist template to support with the use of SMS in Community Engagement and Accountability (CEA) activities. This document was produced for the Sierra Leone Red Cross Society (SLRCS) and can be adapted for your own CEA activities.
17 June 2019
Print and graphics: visual identity guidance and tools
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Training MaterialOrganisation:
IFRCIFRC guidelines about visual communication and the visual identity of the International Federation of Red Cross and Red Crescent Societies.
17 June 2019
Communicating climate change
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IFRCA Powerpoint presentation from the Red Cross/Red Crescent Climate Centre about communicating climate change, raising awareness and bringing about behavioural change.
16 June 2019
Humanitarian Futures for Messaging Apps
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ReportOrganisation:
ICRCA report from the International Committee of the Red Cross, detailing the rise of mobile messaging apps and how these can be used to support CEA activities.
16 June 2019
Skills sessions: SMS usage
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IFRCThese Red Cross Red Crescent Societies skills sessions include training materials and Powerpoint presentations on the use of SMS in Community Engagement and Accountability
16 June 2019
CEA promotional materials
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InfographicOrganisation:
IFRCA selection of promotional materials to support Red Cross Red Crescent Societies with Community Engagement and Accountability activities. These include postcards, leaflets and infographics.
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